Política de reembolso

All Sales Are Final Due to the delicate nature of our products and strict hygiene protocols, all sales are final unless your item arrives with a verified fabric or manufacturing defect.

We do not accept returns, refunds, or exchanges for:

  • Change of mind: All purchases are final once completed.
  • Incorrect size or colour preference: Please refer to our product measurements and check photos for colour reference before placing an order. Our sizing is designed to accommodate a range of head shapes comfortably, but silk has minimal stretch — ensure the right fit before purchasing. If unsure, contact us at hello@thehmclub.ae before ordering.
  • Shipping delays: Delays caused by couriers or customs are beyond our control.
  • Signs of use or attempted wear: Items showing any signs of handling are not eligible for return.
  • Delivery damage: Damage caused during delivery is handled by the courier and beyond our control.

EU Customers – Right of Withdrawal If you are located in the European Economic Area, you have the right to withdraw from your purchase within 14 days of delivery. However, this right does not apply to sealed goods that cannot be returned for health protection or hygiene reasons once the seal has been broken. As our silk caps are worn directly on the head, items removed from their original sealed packaging are excluded from this right under the hygiene exemption.

 

RETURNS ARE ONLY ACCEPTED IF:

The item has a fabric or manufacturing defect, such as:

  • Visible tear or stitching issue: Not caused by wear or handling.
  • Major embroidery misalignment: Clearly a production fault.
  • Faulty construction: Such as a faulty clasp or lining defect.

RETURN CONDITIONS:

All returned items must:

  • Be unworn and unused
  • Be returned in original packaging
  • Be free of makeup, perfume, or other signs of handling

EXCHANGES:

  • No direct exchanges: We do not offer direct product exchanges.
  • Credit voucher: If your return is approved, use your credit voucher to place a new order.

HOW TO REQUEST A RETURN (FOR DEFECTIVE ITEMS ONLY):

  • Step 1: Email hello@thehmclub.ae within 3 days of delivery.
  • Step 2: Include your order number, clear photos of the defect, and a brief description.
  • Step 3: Our team will review and respond within 5 business days.
  • If approved: You will receive a credit voucher for the item's value paid at checkout (excluding shipping), valid for 6 months and redeemable at www.thehmclub.ae.
  • Please note: No cash refunds will be issued.

RETURN SHIPPING:

  • Coordination: If approved, we will coordinate return shipping with you.
  • Cost: Return shipping is always at the customer's expense.

Please note: the 3-day window applies to defect claims only and is separate from EU withdrawal rights outlined above."

For information on unclaimed parcels and associated charges, please refer to our Shipping Policy." This ties the two policies together and closes any gap if a customer tries to claim a refund on an unclaimed parcel.