سياسة الاسترداد

Due to the delicate nature of our products and strict hygiene protocols, all sales are final - unless your item arrives with a verified fabric or manufacturing defect.

We do not accept returns, refunds, or exchanges for:
-Change of mind
-Incorrect size or color preference: we encourage all customers to refer to our product measurements and check photos for color reference before placing an order. Our sizing is designed to accommodate a range of head shapes comfortably, but silk has minimal stretch - so it’s important to ensure the right fit for you. If you are unsure, feel free to reach out before purchasing to: hello@thehmclub.ae
-Shipping delays
-Signs of use or attempted wear
-Damage caused during delivery (handled by the courier and beyond our control)

*European Union customers:
If you are located in the European Economic Area, you have the right to withdraw from your purchase within 14 days of delivery. However, this right does not apply to sealed goods that cannot be returned for health protection or hygiene reasons once the seal has been broken after delivery. As our silk caps are worn  directly on the head, items removed from their original sealed packaging are excluded from this right under the hygiene exemption.

RETURNS ARE ONLY ACCEPTED IF:

The item has a fabric or manufacturing defect, such as:
-A visible tear or stitching issue not caused by wear
-Major embroidery misalignment
-Faulty construction (e.g. faulty clasp or lining)

RETURN CONDITIONS:

All returned items must:
-Be unworn and unused
-Be returned in original packaging
-Be free of makeup, perfume, or other signs of handling

EXCHANGES:

-We do not offer direct exchanges
-If eligible, use your credit voucher to place a new order

HOW TO REQUEST A RETURN (FOR DEFECTIVE ITEMS ONLY):

-Email hello@thehmclub.ae within 3 days of delivery
-Include:
-Your order number
-Clear photos of the defect
-A brief description
-Our team will review and respond within 5 business days
-If your return is approved you’ll receive a credit voucher for the item’s value paid at checkout (excluding shipping). The voucher is valid for 6 months and redeemable at www.thehmclub.ae
-No cash refunds will be issued

RETURN SHIPPING:

-If approved, we will coordinate return shipping with you
-Return shipping is at customer’s expense